At Flyonover, we understand that plans can change unexpectedly, and we strive to provide flexible solutions to accommodate our valued customers. Our refund policy is designed to be transparent, fair, and customer-centric. Please review the following terms and conditions regarding refunds for flight bookings made through our platform:
1. Cancellation Fees:
- For cancellations made within 24 hours of booking: Customers are eligible for a full refund without any cancellation fees, provided that the booking was made at least 7 days prior to the scheduled departure date.
- For cancellations made beyond 24 hours of booking: Customers may incur a cancellation fee, which varies based on the airline, fare type, and specific booking conditions. These fees will be communicated to customers during the booking process and will be deducted from the refund amount.
2. Refund Eligibility:
- Refunds are subject to the rules and regulations of the airline carrier and fare type selected at the time of booking.
- Some promotional or discounted fares may be non-refundable or have additional restrictions. Customers are advised to carefully review the fare conditions before completing their booking.
- Refunds are processed to the original form of payment used for the booking.
3. Refund Process:
- To request a refund, customers must contact Flyonover’s customer support team either through our website or by phone. Please have your booking reference number and relevant details readily available.
- Refund requests are typically processed within 7-14 business days from the date of submission. However, the timeframe may vary depending on the airline carrier’s processing procedures.
- Once processed, customers will receive an email notification confirming the refund amount and the timeline for the funds to reflect in their account.
4. Exceptional Circumstances:
- In cases of flight cancellations, delays, or other disruptions due to reasons beyond the customer’s control (e.g., weather conditions, natural disasters, government regulations), Flyonover will work with the airline carrier to facilitate refunds or alternative travel arrangements as per the airline’s policies.
5. No-Show Policy:
- Customers who fail to show up for their scheduled flight without prior cancellation will not be eligible for a refund. However, they may be entitled to certain taxes or fees refundable by the airline carrier, subject to the carrier’s policies.
6. Modification and Updates:
- Flyonover reserves the right to modify or update its refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
By using the Flyonover platform and making a flight booking, customers acknowledge and agree to abide by the terms and conditions outlined in this refund policy. For further assistance or inquiries regarding refunds, please contact our customer support team.
